Privacy Policy
The Eastern Golf Club and their related entities including, but not limited to, Yering Gorge Cottages values you and recognises that privacy is important to you and appreciates that you are concerned about your privacy and about the confidentiality and security of information we may collect about you.
This Privacy Policy explains how we manage your personal information that we collect through websites operated by us; through software applications made available by us for use on, or through computers and mobile devices; through our social media channels that we control; through HTML-formatted email messages / newsletters that we send to you and through your communications with us; through your membership; your purchase of any provided services and when you stay at our property.
In addition to this Privacy Policy, there may also be specific and additional privacy provisions, which apply to our collection and use of your personal information e.g. information provided when participating in a promotion, entering a competition, subscribing to a newsletter, or participating in a survey. If there is any inconsistency between this Privacy Policy and those specific and additional provisions, the specific and additional provisions will prevail.
The information we collect about you
The types of personal information we collect about you will depend on what services you use or products you acquire. This may include collecting your name, postal address. telephone number and your email address; credit and debit card details or any other payment data including transaction details/history; nationality; date and place of birth; important dates such as birthdays, anniversaries and special occasions; prior guest stays or interactions, goods and services purchased, special services and amenity requests; employer details and, where you have the option to comment on our services or products, whatever other information you choose to supply to allow us to provide products and services to you.
We may also collect information about family members and companions including names and ages of children, images, video and audio data via onsite security cameras located within public areas including hallways and lobbies; guest preferences including interests, activities, hobbies, food and beverage choices, services and amenities that you advise us or which we learn about you.
If you provide any personal information about other people to us or our Service Providers, you represent that you have the authority to do so and permit us to use the data in accordance with our Privacy Statement.
How personal information is collected and held
We collect personal information when you make a reservation; purchase goods and services from our websites or apps; use onsite services and outlets such as restaurants, retail, health and fitness; communicate with us, or otherwise connect with us or post to social media pages or sign up for a newsletter or participate in a survey, content or promotional offer. We hold personal information electronically, both at our own premises and with the assistance of our third-party service providers. We implement a range of measures to protect the security of that personal information.
Cookies
We collect cookie information when you visit our website. Cookies are pieces of information that a website can transfer to an individual’s computer hard drive for record keeping. The use of cookies is an industry standard and many websites use them. Cookies are useful for facilitating a user’s access to and use of a site. They allow us to track usage patterns and compile data that can help us improve our services to you. Cookie information is used in aggregated form – we do not use it to identify you as an individual. However, if you do not wish any information to be collected through the use of cookies you can change the functions in most web browsers to deny the cookie feature. You can also delete cookies from your hard drive at any time.
How we use your information and who we may disclose it to
The information that we collect from you is strictly confidential. We do not sell, rent, loan, trade or lease the addresses stored in our database to any unrelated third parties. The Company uses the information you provide to us to help you access the services or acquire the goods that the Company provides more easily.
We also use personal information to provide services you request including to administer reservations, payment, send administration information including confirmations and information prior to your booking, customise your experience according to your personal preferences, to assist you with meetings and events and provide you with any other information that will assist you; to improve our products and services and tailor them to your interests.
We may also send you marketing material about tailored products and services we believe are suited to you and your interests; send customer satisfaction, market research or quality assurance surveys; and communicate with you using social media channels and platforms. If you do not wish to receive any of this material you may simply choose ‘unsubscribe’ from our mailing list or contact us using the details below, and no further material or communications will be sent to you.
We use personal information and other data for data analysis; security and fraud monitoring and prevention; enhancing, improving and developing new goods and services; determining the effectiveness of our promotional campaigns and identifying usage trends.
We disclose personal information and other data with selected strategic business partners who provide goods and services and offers that enhance your experience. This sharing also enables us to provide you with a single source for purchasing packages that include golf, event and travel-related services.
The Company engages certain trusted third parties (including data hosting and processing companies, and information technology providers, reservation and client management systems and operators of social media channels and platforms) to help us provide, improve and promote our services and communicate with our customers. We will only disclose your personal information to these third parties to perform tasks on our behalf and in compliance with this Privacy Policy. We take steps to ensure that our service providers are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed. In providing us with your personal information, you consent to this disclosure.
The Company will not disclose your personal information for purposes or to parties other than those outlined above without your consent.
Retention
We will retain your personal information for the period necessary to fulfil the purposes outlined within their Privacy Policy unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include the length of time we have an ongoing relationship with you and provide the services to you; whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transaction for a certain of time before we can delete them); whether retention is advisable considering our legal position such as statutes of limitations, litigation or regulatory investigations.
User generated content
If you post reviews or comments on our websites, social media channels or third-party booking platforms, you grant the Company and its affiliates a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews and comments throughout the world in any media. You also grant the Company and its affiliates the right to use the name that you submit with any review or comment, if any, in connection with such review or comment.
Competitions
From time to time, the Company may conduct competitions on its websites or social media channels. When these competitions are run, you may also be given the choice of being on a mailing list to receive further contact from us. Unless you choose to receive further communications from the Company, the information we collect from your entry in the competition is not used for any purposes other than the competition.
Links to other websites
The Company’s websites provide links to websites outside of the Company’s services. These linked sites are not under our control, and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the privacy policy and terms and conditions of that website.
Storage and security of your personal information
Any personal information that we collect about members and customers, including email addresses, will be kept in the Company’s database. The database will be accessible only by those authorised to perform normal daily tasks such as updating addresses, managing bookings and renewing membership. The Company will take all reasonable precautions to protect the personal information it holds from any misuse, loss, unauthorised access, modification or disclosure.
The internet is not a secure environment. If you use the internet to send us any personal information, the Company will not be liable for events arising from unauthorised access to your information. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the ‘Contact Us’ section below.
Access to your information
You have the right to access and correct most of the personal information we hold about you. If you wish to have access to or correct your information, please send us an email or letter at the addresses provided below. If the Company does not allow you to access or correct your personal information we will provide you with the reasons for our decision.
Accuracy of your information
Once we receive personal information from you, we take all reasonable steps to ensure that all the information we collect, use or disclose us accurate and up-to-date. If you think that any of your personal information held by us in inaccurate, please send us an email or letter in accordance with the ‘Contact Us’ section below and we will take reasonable steps to ensure that it is corrected.
Contact us
We take the privacy of your information seriously and it is important that you understand how we manage your personal information. If you have any questions or comments in relation to this Privacy Policy, if you wish to access or correct your personal information, or if you wish to make a complaint about a privacy matter, please contact us by email gm@easterngolfclub.com.au or by mail addressed to:
The General Manager
The Eastern Golf Club & Yering Gorge Cottages
215 Victoria Road
Yering Vic. 3770
You should provide us with as much detail as possible about the particular information sought, in order to help us retrieve it.
If you wish to make a complaint about a privacy matter, we will examine the complaint and endeavour to respond within 14 working days. If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).
The Company reserves the right to change this privacy policy at any time. The Company will notify any changes by posting an updated version of the policy on its website.
Last updated: April 16, 2024
